Terms & Conditions

1 Acceptance of Terms

These Terms and Conditions ("Terms") constitute a legally binding agreement between you ("Attendee", "you", "your") and Peaceful Meadow Veil Events Co., Ltd., a company registered in Japan with its principal place of business at 〒160-0022, 3-14-5 Shinjuku, Shinjuku-ku, Tokyo ("PMV", "Company", "we", "us", "our").

By accessing our website, purchasing a ticket, or attending a Peaceful Meadow Veil event, you confirm that you:

• Are at least 13 years of age (or have the consent of a parent/legal guardian if under 18).
• Have read and understood these Terms in their entirety.
• Agree to comply with all applicable rules, policies, and venue regulations.
• Acknowledge that our Privacy Policy forms part of this agreement.

We reserve the right to amend these Terms at any time. The version in force at the time of your purchase shall apply to that transaction. Continued use of our services following any amendment constitutes acceptance of the revised Terms.

2 Ticket Purchase

2.1 Ordering and Contract Formation

A binding contract is formed when we send you an order confirmation email and issue your e-ticket QR code. We reserve the right to cancel orders at our discretion, including where we suspect fraudulent activity, where pricing errors have occurred, or where tickets are no longer available.

2.2 Ticket Allocation

• Tickets are sold on a first-come, first-served basis. Availability is not guaranteed at any time.
• A maximum of 10 tickets per transaction per ticket type applies unless you are using our Group Booking service.
• Tickets are personal to the named attendee(s) and, unless transferred through our official transfer system, may only be used by the person(s) listed on the order.

2.3 Pricing

All prices are displayed in Japanese Yen (¥) and include consumption tax (消費税) where applicable. A non-refundable service fee is applied to each transaction. We reserve the right to change prices at any time prior to purchase. Once an order is confirmed, the price is fixed.

2.4 Ticket Delivery

E-tickets are delivered by email to the address provided at checkout, typically within 15 minutes of confirmed payment. If you do not receive your tickets within 1 hour, please check your spam folder and then contact info@peacefulmeadowveil.com.

2.5 Prohibited Resale

Tickets may not be sold or offered for sale above their face value through any channel other than our official resale programme. Any ticket found to have been sold above face value may be cancelled without refund. PMV is not responsible for tickets purchased from unauthorised third parties.

3 Refunds & Exchanges

3.1 General Non-Refund Policy

Except as set out in this section, all ticket sales are final and non-refundable. We strongly recommend that you check all event details before purchasing and consider travel insurance to cover unforeseen circumstances.

3.2 Event Cancellation

If PMV cancels an event entirely, all ticket holders will receive a full refund of the ticket face value. Service fees are non-refundable in all circumstances. Refunds will be processed within 14 business days to the original payment method.

3.3 Event Postponement or Rescheduling

If an event is significantly postponed or rescheduled, you may elect to:

1. Retain your ticket for the new date (tickets remain valid automatically).
2. Request a full refund of the face value within 30 days of the rescheduling announcement.

3.4 Partial Refunds

No partial refunds will be issued for unused days of a multi-day pass or for early departure from the festival grounds.

3.5 Ticket Exchanges

Ticket type upgrades (e.g., General Admission to VIP) may be possible subject to availability and payment of the price difference, up to 48 hours before the event. Contact our ticketing team for assistance. Ticket type downgrades are not permitted.

4 Event Entry

The following conditions apply to entry and attendance at all PMV events:

• A valid QR-code ticket (presented on a mobile device or printed) is required for entry. Damaged, altered, or duplicated tickets will be refused.
• Where applicable, valid government-issued photo ID matching the name on the ticket must be presented for age-verified areas (18+) or for ticket collection at the box office.
• PMV and authorised venue staff reserve the right to search you and your belongings upon entry. By attending the event you consent to such searches.
• PMV reserves the right to refuse entry to, or remove from the event, any person whose behaviour threatens the safety or enjoyment of others, regardless of ticket validity.
• Gates open at 09:00 JST. Latecomers will not be entitled to any refund or credit for missed performances.
• Re-entry is permitted on presentation of a valid wristband (issued at first entry) or your QR code. Day tickets allow same-day re-entry only.

5 Prohibited Items

The following items are prohibited from the festival grounds. Anyone found in possession of prohibited items may be refused entry or removed from the event without refund:

Prohibited items will be confiscated at the gate. PMV is not responsible for any confiscated items and will not facilitate their return. Permitted items include: small personal cameras (non-professional), approved medical equipment, sealed water bottles, sunscreen, and folding chairs in designated areas.

6 Liability

6.1 Limitation of Liability

To the fullest extent permitted by applicable Japanese law, PMV's total liability to you for any claim arising out of or in connection with these Terms or your attendance at an event shall be limited to the face value of the ticket(s) you purchased.

6.2 Exclusions

PMV shall not be liable for:

• Any loss, theft, or damage to your personal property during the event.
• Personal injury sustained during the event, except where directly caused by PMV's proven negligence.
• Any consequential, indirect, or special loss or damage including loss of profits, loss of enjoyment, or costs of travel and accommodation arising from event changes, delays, or cancellations.
• Actions or omissions of third-party vendors, contractors, performers, or other attendees.
• Technical failures affecting ticket delivery (provided reasonable efforts are made to remedy the situation promptly).

6.3 Force Majeure

PMV shall not be in breach of these Terms or liable for any failure or delay in performing its obligations where such failure or delay is caused by events beyond our reasonable control, including but not limited to: acts of God, extreme weather conditions, government action, public health emergencies, terrorism, or failure of third-party services.

7 Intellectual Property

All content on our website, promotional materials, event branding, logos, artwork, and audiovisual content are the property of Peaceful Meadow Veil Events Co., Ltd. or our licensed partners and are protected by Japanese and international intellectual property laws.

By attending the event, you acknowledge and agree that:

• PMV and its authorised partners may capture photographs, video, and audio recordings during the event for promotional and commercial use. Your attendance constitutes consent to appear in such recordings.
• You may capture personal photographs and video on mobile devices for non-commercial, personal use only. Distribution of recordings of artist performances is prohibited without the express written consent of the relevant rights holder.
• You may not use any PMV branding, logos, or trademarks without our prior written permission.

8 Governing Law

These Terms and Conditions are governed by and construed in accordance with the laws of Japan. Any dispute arising out of or in connection with these Terms shall be subject to the exclusive jurisdiction of the Tokyo District Court, unless otherwise required by mandatory consumer protection laws applicable in your country of residence.

For EU and UK residents, nothing in these Terms affects your statutory consumer rights under the laws of your home country.

We encourage you to contact us directly to resolve any disputes before initiating formal legal proceedings. Our contact details are set out in Section 9 below.

9 Contact

If you have any questions about these Terms or your ticket purchase, please contact us: